Delivery Information
At Kotobukiye Shop, we understand that the excitement of receiving your collectible toys, plastic models, and soft vinyl figures is just as important as the items themselves. That’s why we’ve streamlined our delivery process to ensure your treasures arrive safely and promptly, no matter where you are in the world.
Shipping Options
We offer two convenient shipping options to cater to your needs:
- Standard Shipping: For those who prefer a quicker delivery, we use DHL or FedEx. Your order will be processed within 1-2 days, and you can expect your package to arrive within 10-15 days after shipment. The shipping fee is $12.95.
- Free Shipping: For orders over $50, we offer free shipping via EMS. This option ensures your items are delivered within 15-25 days after shipment, perfect for those who are not in a rush.
Global Reach
Our products are available worldwide, with the exception of some remote areas in Asia. Whether you’re in the bustling streets of New York or the serene landscapes of New Zealand, we’ve got you covered.
Payment Methods
To make your shopping experience as seamless as possible, we accept a variety of payment methods including Visa, MasterCard, JCB, and PayPal. Choose the one that suits you best and enjoy a hassle-free checkout process.
Returns Policy
We stand by the quality of our products. If for any reason you’re not satisfied with your purchase, you can return it within 15 days of receiving your order. Please ensure the item is in its original condition and packaging.
Customer Support
Our dedicated customer support team is always here to assist you. If you have any questions or concerns regarding your delivery, feel free to reach out to us at [email protected]. We’re committed to making your collecting journey as enjoyable as possible.
Thank you for choosing Kotobukiye Shop. We look forward to delivering your next collectible treasure!