Frequently Asked Questions (FAQ)
Welcome to Kotobukiye Shop! Below, you’ll find answers to some of the most common questions about our products, services, and policies. If you have any further questions, feel free to contact our customer support team at [email protected].
Product Questions
What types of products do you sell?
We specialize in collectible toys, plastic models, and soft vinyl figures, including the popular BE@RBRICK series. Our products are perfect for collectors and enthusiasts alike.
Are your products authentic?
Yes, all our products are 100% authentic and sourced directly from reputable manufacturers and distributors.
Shipping & Delivery
What shipping options do you offer?
We offer two shipping options: Standard Shipping via DHL or FedEx (10-15 days, $12.95) and Free Shipping via EMS for orders over $50 (15-25 days).
Do you ship internationally?
Yes, we ship worldwide, except for some remote areas in Asia. Wherever you are, we’ll get your collectibles to you safely and promptly.
How long does it take to process my order?
Orders are typically processed within 1-2 business days before being shipped out.
Returns & Refunds
What is your return policy?
If you’re not satisfied with your purchase, you can return it within 15 days of receiving your order. Please ensure the item is in its original condition and packaging.
How do I initiate a return?
Contact our customer support team at [email protected] with your order details, and we’ll guide you through the process.
Payment Methods
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a seamless checkout experience.
Is my payment information secure?
Absolutely! We use secure payment gateways to ensure your information is protected.
Account & Support
How do I contact customer support?
You can reach us at [email protected]. Our team is here to assist you with any questions or concerns.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and save your preferences for future purchases.
Thank you for choosing Kotobukiye Shop for your collectible needs. We’re dedicated to making your shopping experience as enjoyable and hassle-free as possible!